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We appreciate your interest in Latico Leathers. Our focus on contemporary design and skillfully crafted products is complemented by an unwavering commitment to customer service and satisfaction. We believe this is a formula for our mutual, long-term success!
For your convenience, we’ve listed below answers to questions frequently asked by current and prospective customers. Please contact a Latico Customer Service specialist for prompt and thorough answers to any additional questions you may have. We look forward to assisting you!
Placing Orders / Terms of Sale
Latico Leathers sells EXCLUSIVELY to wholesale, corporate gift, premium and private label customers. We will direct consumers interested in placing an order to one of our dealers.
Please submit all orders in writing, and understand that a written purchase order is firm and binding. Our initial minimum order is $500.00 and we have a $200.00 minimum for re-orders. To avoid confusion, please submit order changes / cancellations in writing, and make sure they are confirmed by us in writing. Order changes may delay the delivery date and may result in additional charges. All orders are subject to credit approval and 30-day terms are extended to credit-approved customers. We may require 50% pre-payment on imprinted orders and special orders. Latico accepts VISA, MasterCard, and American Express, but we do not accept debit cards.
Colors
Slight color variations and imperfections (scratches, scars, wrinkles) are characteristic features of genuine leather and confirm its authenticity.
Imprinting / Decorating / Personalization
Our designs are priced without imprinting or personalization. There is a 10-piece minimum for debossing/embossing/personalization/embroidery. **Note: For clarity, debossing means the desired image or logo is pressed down into the leather and embossing means the image/logo is raised up (like Braille) The largest die size is 3 ½” square.
For debossing/embossing a logo, there is a $160(P) charge for die and set-up plus $5.00 (P) /unit run charge for 10-24 units and $4.00 (P)/unit run charge for 25+ units. There is a $50.00(P) set-up charge when re-using an existing die.
Embroidery is also an option for most designs. The unit cost depends on size of logo, stitch count, and intricacy.
The production time for imprinted orders is 4 to 7 working days for in-stock merchandise, based on receipt of written order and acceptable artwork. Production time is 3 to 8 weeks for factory orders. We will accommodate rush orders whenever possible. There is no charge for one paper proof for approval. Production samples for approval are invoiced at the appropriate unit price.
Custom Work
We welcome custom assignments. Minimums, charges, and lead-time vary by project, so please contact a Latico representative for a cost estimate and other relevant details.
Artwork
We prefer electronic art in PC-based EPS format. Camera-ready black and white art will also be accepted. There may be a fee for artwork that requires cleanup, touch-up, typesetting, or resizing.
Samples
We invoice all samples. Non-decorated samples may be returned for credit within 30 days, but freight charges are non refundable. New customers must provide credit card information with sample requests. Please let us know if you would like to hold samples for more than 30 days.
Packaging
Most items are packaged in individual poly bags.
Shipping
Our orders are shipped FOB Denville, NJ via UPS Ground unless an alternative shipping method is requested and confirmed in advance. All orders are insured. We are not responsible for carrier delays and/or carrier related damages to merchandise.
Returns / Repair Policies & Guarantees
At Latico, we emphasize quality and we stand behind each and every product. Materials and workmanship are warranted for 1 year from date of purchase. Examples of covered manufacturer defects include a problem with a lining, zipper, or hardware, or loose stitching. Used defective merchandise can be returned for repair -- please enclose the following with your defective item: a note describing the problem, proof of purchase, a USA return shipping address (no PO boxes, please) and a check for $15.00 payable to Latico Leathers to cover handling and return freight.
All claims for shortages and/or defective new merchandise must be made in writing within 10 days of receipt of your shipment. Latico cannot accept returned packages without prior approval – any unauthorized returns will be returned to the sender.
Returns of Merchandise Received Past 10 Days
A 15% restocking fee plus freight related costs will be applied to returns accepted by Latico following pre-approval from a Latico customer service representative. Latico recommends using reputable shipping services such as UPS or FedEx for all returns. These returns should be traceable and insured as Latico will not be responsible for lost or stolen packages. There is no warranty on close out items |
